Terms of Use

These terms cover your use of the Helpdesk web and mobile apps provided by RingQ. By signing in or using the apps you agree to them.

Accounts

Staff accounts are created by an administrator. Keep your sign-in methods (email, passkey, device biometrics) to yourself, use only your own account, and tell us at once if you think it has been misused. You can see and end sessions under Devices.

Acceptable use

• Use the apps only for legitimate support work.
• Do not attempt to access data or accounts you are not permitted to, probe or disrupt the service, or upload malicious files.
• Treat customer information with care and follow your organisation's policies when handling it.

Your content

You keep responsibility for the content you add, including replies, notes, chat messages and attachments, and you confirm you have the right to add it. We process it only to run the service, as described in the Privacy Policy.

Availability and changes

We work to keep the service available but do not guarantee it will always be uninterrupted or error-free. We may change or retire features, and we may suspend access that breaches these terms.

Liability

To the extent the law allows, the service is provided “as is”, and RingQ is not liable for indirect or consequential loss arising from its use.

Changes to these terms

We may update these terms. Continued use after an update means you accept the new version.

Contact

Questions about these terms: support@cal4care.com.