Support
Helpdesk is used by support staff to answer customer requests. This page helps with the Helpdesk web app and the Helpdesk mobile app for iOS and Android.
Contact us
Email support@cal4care.com and tell us what you need. Include your work email address, the device you use and, if something isn't working, what you did and what you saw on screen.
Getting access
Helpdesk is for staff accounts only. An administrator invites you, and there is no public sign-up. If you need an account, ask your administrator.
Common questions
How do I sign in?
Use your work email with a one-time code we email you, or with your password, or with a passkey. In the mobile app you can also sign in with Face ID once you have turned it on under More > Sign-in.
I didn't get my sign-in code.
Check your spam folder and make sure you are using your work email address. If it still doesn't arrive, ask your administrator to confirm that your account is set up.
I'm not getting notifications.
On iPhone, check Settings > Helpdesk > Notifications. Then open the app and check More > Push notifications.
How do I delete my account?
See Delete your account for how to request deletion and what is removed.