Delete your account

Helpdesk accounts are created by an administrator for staff, so deletion is handled by request. You can ask us to delete your account and the personal data tied to it at any time.

How to request deletion

1. Email support@cal4care.com from the email address on the account, or ask your administrator to remove your access.
2. Include your name and the account email so we can verify it is you.
3. We confirm the request and complete it within 30 days.

What gets deleted

• Your sign-in account, profile details and photo, and every session and push notification token for your devices.
• Your saved settings, such as notification choices and board filters.

What may be kept

Tickets, replies and chat messages you wrote are part of the support record for customers and the organisation, so they stay, but they are detached from your personal profile where possible. Some records, such as audit logs and billing records, are kept for legal and security reasons for as long as the law requires, then removed.

Customers

If you contacted support as a customer and want your ticket data deleted, email the same address and tell us which request or email it concerns.